Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer FREE SHIPPING on all orders to residential addresses in Australia, Brazil, Canada, France, Germany, Italy, Japan, the Netherlands, New Zealand, Russia, Spain, Sweden, Switzerland, Thailand, United Kingdom and United States.
Please note that we have no control over custom matters/import duties.
We offer Debit cards, Visa, Mastercard, PayPal.
We deliver within 7 to 15 business days provided receipt of payment. The courier will deliver your goods, provided that you sign for them. Before signing you should check the item(s) for quality and accuracy.
The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy.
Returns will only be accepted within 14 days of the delivery date. For further questions view our returns page or get in contact with customer service.
Beromi provides a one-year warranty against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, please contact customer service. Beromi will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase in the form of a warranty certificate. This will either have been filled in by the salesperson or accompanied by a receipt along with the date of purchase.
Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).
If the product is damaged due to one of those causes, you can of course still contact your Beromi. We will provide advice and offer to repair the product against the payment for such repair. Material and production defects found outside the warranty period can similarly be repaired against the payment for such repair (depending on the availability of the parts, that is).
Check out the following instructions, in case of emergency only.* – Clean the outside fabric with a slightly wet cloth. Do not bleach. Do not soak in water.
– Hang in a shady place. Avoid moistening the leather parts when cleaning.
– Wipe with a soft & dry cloth. Do not use any chemical cleaners to care for the product.
Please check the product details of your particular bag for more customized care instructions: www.wikihow.com/Wash-a-Backpack *Emergencies may include, but are not limited to: coffee spills, luggage conveyer belt dust, cosmetics leaks, globetrotting wear-and-tear.